Terms of Service

Last Updated: 01/23/2025

Welcome to Blue Panda Labs (“we,” “us,” or “our”), operating at www.bluepandalabs.co. These Terms of Service govern your access and use of our website, services, and offerings (the “Service”). By accessing or using our Service, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you may not use the Service.

 

Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our Service, you consent to the collection and use of information as described in our Privacy Policy.

Information Collection and Use

To provide and improve our Service, we may collect personal information, including but not limited to your name, email address, phone number, and postal address. This information is used solely for the purposes specified and will not be shared with third parties except as required to provide the Service.

Log Data

We collect data such as IP addresses, browser types, and visit durations to analyze and enhance user experience. This data is used for internal purposes and is never shared externally except as stated in our Privacy Policy.

Cookies

Our website uses cookies to enhance your experience. You can accept or decline cookies; however, refusing cookies may limit your use of certain features.

Third-Party Services

We may engage third-party providers to assist in delivering the Service. These parties are contractually bound to protect your data and use it solely for the intended purposes.

Security

While we implement industry-standard measures to safeguard your data, no method of transmission or storage is 100% secure. By using our Service, you acknowledge this inherent risk.

Changes to Privacy Policy

We reserve the right to update our Privacy Policy periodically. Changes will be posted on this page and become effective immediately upon posting.

Contact Us

For privacy-related inquiries, please email us at hello@bluepandalabs.co.

 

Terms and Conditions for Website Design, Development, and Maintenance Services

1. Taxes:
   • Indian customers are subject to 18% GST in addition to the agreed price.

1. International Payments and Taxes:

1. • Payments from outside India are exclusive of local taxes or fees, which the client must bear.

1. Payment Terms:

1. • 50% advance payment; the balance is due before project delivery or going live.

1. Termination:

1. • Either party may terminate with three months’ written notice. Failure to provide notice incurs a three-month fee equivalent.
   • Clients may not hire or contract Blue Panda Labs employees directly or indirectly for 12 months post-engagement. Breach incurs a penalty equivalent to one year of the employee’s salary.

1. Payment Methods:

1. • Accepted methods include NEFT, RTGS, Cheque, Debit, Credit Cards, and PayPal. PayPal and credit card transactions incur an additional 5% fee.

1. Late Fees:

1. • Late payments incur a 0.5% daily fee on outstanding amounts, plus a monthly administrative fee of ₹2,000.

1. Rework Charges:

1. • Approved and completed tasks requiring rework are subject to additional fees.

1. Refund Policy:

1. • 50% refund for cancellations before work commencement. No refunds after work has begun. All cancellations must be submitted in writing.

1. Project Delays:

1. • Stalled projects incur a 10% monthly fee on the total project cost after a one-month delay caused by the client.

1. Portfolio Use:

1. • Completed projects may be showcased in Blue Panda Labs’ portfolio.

1. Design Credit:

1. • A design credit line will appear on the website footer unless the client opts out by paying an additional 20% of the project cost.

1. Additional Expenses:

1. • Clients are responsible for costs like hosting, plugins, stock assets, and third-party services.

1. Content Submission:

1. • Clients must provide all required content within two weeks of project initiation. Delays may incur additional charges.

1. Turnaround Time:

1. • Responses and deliverables have a maximum turnaround time of two weeks unless otherwise specified.

1. Third-Party Software:

1. • Blue Panda Labs is not liable for limitations or disruptions caused by third-party tools, software, or plugins.

 

Terms and Conditions for Paid Ad Management and Digital Marketing Services

1. Payment Terms:
   • Monthly prepaid fees apply.

1. Taxes:

1. • 18% GST is applicable for Indian clients.

1. Third-Party Costs:

1. • Media and ad spend are billed at actuals and are the client’s responsibility.

1. No Guarantee:

1. • Ad performance is subject to platform changes and is not guaranteed.

1. Termination:

1. • Two months’ written notice is required for termination. Failure to comply results in a two-month fee.

1. Portfolio Use:

1. • Marketing campaigns may be featured in our portfolio.

 

General Provisions

1. Governing Law:
   • These Terms are governed by the laws of India, with exclusive jurisdiction in New Delhi.

1. Dispute Resolution:

1. • Disputes shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with New Delhi as the seat of arbitration.

1. Limitation of Liability:

1. • Blue Panda Labs shall not be liable for indirect, incidental, or consequential damages arising from the use of the Service.

1. Changes to Terms:

1. • We reserve the right to modify these Terms at any time. Continued use of the Service constitutes acceptance of the revised Terms.

1. Force Majeure:

1. • Blue Panda Labs shall not be held responsible for delays or failures due to events beyond its control, such as natural disasters, acts of government, or internet outages.